Complaint Reporting Guidelines

We at Arig Bank are working to give you the best customer service. If our products or services didn't meet your expectations, we hope you would help us correct our mistakes. We respect your issue and will respond to every issue you make promptly.

 

          Principles for resolving complaints

When resolving complaint, we will follow the following principles: 

• Always meet the requirements of the customer and resolve all the complaints with high priority.
• When resolving complaints we will comply with Mongolian laws and regulations.
• Complaints will be resolved effectively, efficiently and promptly.
• Continuously improve products and services based on customer complaints. 

         

          How to report complaint

You can report your complaint to Arig Bank staff, through phone, email, post office, online chat, social media site or by personally meeting with Complaints Manager.

 

          Where to report complaint

If you are unhappy with our products or services, you can report any of your issues through the following channels:

 

Meet with Complaints Manager

You can visit Arig Bank main office to meet with Complaints manager. 

 

Main office address:

Arig Bank Building, Chinggis Avenue, 3rd Khoroo, Khan-Uul district, 

Ulaanbaatar 17061 , Mongolia 

 

Report your compaint at any branch close to you

If you can't go to the main office to meet with the Complaint Manager you can visit a branch close to you to report a complaint. 

 

Over the phone

You can report your complaint over the phone /70133060/ anytime. Our call center is working 24/7 to support our customers. 

 

Online

We are also receiving complaint through our online channel. You can report your complaint 24/7 through the following channels.

Online chat

To report complaint through online chat please click here. 

Facebook chat

To report complaint through Facebook please click here. 

Complaint form

If you have ATM, POS or Card transaction related complaints please fill out our Complaint form here

 

By email

Complaints can be sent to info@arigbank.mn.

 

Submit a written complaint

Written complaints can be reported through the channels below:

• Report a complaint to branch close to you
• Report a complaint to the reception at the Main office
• Or send to Arig Bank's post office box

 

Arig Bank's post office box address

P.O.Box #500, Mongolian post office 36th branch, Khan-Uul district

Ulaanbaatar, Mongolia

 

          What informations are required in order to report a complaint?

In order to resolve your complaints faster we will need the below information.

•            Who/What is the subject of your complaints: Name of the staff
•            Location of incident: Name of the branch
•            Date of incident
•            What product/service have been received?
•            Summary of complaint/issue
•            As a result of making complaint, is there any outcome you would like? If yes, please provide details.
•            Name of person making complaints
•            Contact information of the complainant: Phone number, Email address

 

          How to track your complaint progress

After the initial complaint has been reported, we will contact the complainant within the agreed time to notify about the complaint progress.

You can contact our call center /70133060/ or info@arigbank.mn email 24/7 for information on complaint progress.  

 

Your feedback is important to us