Complaint Resolution Policy

Arig Bank is committed to responding to customer complaints and resolving complaints promptly, effectively, efficiently, fairly, with no discrimination and economically viable.

The following principles apply.

• Who are our financiers? Customers. Therefore, we will always satisfy customer's requiments and resolve every complaints.
• When resolving complaints we will comply with Mongolian laws and regulations
• Arig Bank's Top management and staff will always respect customer's interest, resolve complaints efficiently and promptly to ensure customer's satisfaction. 
• We continuously improve our products and services based on customers' complaints.